When In Doubt, Google It

If you have Internet access, there’s pretty much no excuse not to know something. Despite this simple truth, plenty of people are more likely to plead ignorance or ask for help than seek out the answer to their question.

This is a huge opportunity for customer service.

If your customer or client asks you a question you don’t know the answer to, figure it out on their behalf. A few clicks of the mouse and a few strokes of the keyboard and you’re exceeding expectations, going above and beyond, providing additional value.

If you can help – even a seemingly miniscule way – do it. This is one of those areas where a little bit of effort leads to a long-term payoff.

(Photo credit)

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